Return & Refund Policy

🔁 Return & Refund Policy – Namkeenwala
At Namkeenwala, we ensure all products are packed fresh and securely. Due to the nature of food products, we follow a strict no-return policy.

❌ No Return / No Exchange
We do not accept returns or exchanges on any food products once delivered
This is to maintain hygiene and safety standards

✅ Eligible for Replacement / Refund (Only if):
We will provide a replacement or refund in case of:
Damaged product received
Incorrect item delivered
Expired product received

📸 Proof Required
Customers must share clear photos/video of the issue
Proof must be sent within 24 hours of delivery on WhatsApp
📲 WhatsApp: 72760 93685

🚫 Not Eligible Cases
Opened or partially consumed products
Taste preference issues
Minor packaging damage that does not affect product quality
Incorrect address or failed delivery by customer

💵 Refund Process
Approved refunds will be processed within 3–5 working days
Refund will be issued to the original payment method

📞 COD Orders Note
COD charges (₹99) are non-refundable
If order is refused at delivery, future COD orders may be restricted